Rapid Response & Crisis Communications
Senior communications support for critical crisis situations, deployed where the work is happening - anywhere in the world.
Crisis & risk management
Serious incidents rarely remain local. An operational failure, regulatory decision or community dispute can quickly involve governments, investors, employees, international media and affected communities.
Navigantium provides senior communications support during complex and fast-moving situations. We deploy into the operating environment, establish the facts and manage the communications workstream alongside leadership, legal counsel, security teams and local advisers.
When is rapid response communications needed?
Organisations may require additional support when an incident exceeds the capacity of their existing communications team or demands specialist experience on the ground.
This can include:
Operational incidents, accidents and shutdowns
Mine closures and asset transitions
Environmental damage or allegations of harm
Community opposition and loss of local support
Sudden regulatory or political intervention
Conflict, civil unrest and humanitarian emergencies
Hostile media, disinformation and coordinated online activity
Cyber incidents, extortion and cross-border legal disputes
Market entry, withdrawal or restructuring in sensitive jurisdictions
Our role
Our first task is to establish what has happened, who is affected and where the immediate risks lie. We then put in place a clear communications structure covering decisions, responsibilities, messages and stakeholder contact.
Depending on the situation, our work may include:
On-the-ground communications leadership
Incident assessment and stakeholder mapping
Communications strategy and message development
Government, community and institutional engagement
Media management and spokesperson support
Employee and contractor communications
Investor and corporate communications
Monitoring of media, online narratives and emerging threats
Misinformation response and information defence
Executive briefings and decision support
Recovery planning and operational handover
Extractives and critical infrastructure
Oil, gas, mining, energy, logistics and infrastructure operators work across complex political, regulatory and community environments. We support organisations during industrial incidents, environmental disputes, operational shutdowns, mine closures and sudden changes in government policy.
International institutions and humanitarian organisations
Conflict, displacement and natural disasters create intense public and political scrutiny. We support NGOs, multilaterals and humanitarian organisations with press relations, public information, stakeholder coordination and responses to hostile or misleading narratives.
Corporate, legal and private client matters
Cross-border disputes can place organisations and individuals under immediate reputational pressure. We work with boards, legal advisers, investors and private principals during litigation, cyber incidents, regulatory investigations, ownership disputes and other sensitive matters.
How we work
Rapid response assignments are led by Darren Lewis. We can deploy independently or join an existing team, working alongside the client’s executives, advisers and local partners.
Our work combines communications, intelligence, geopolitical analysis, reputation management, research and technology. This provides leadership with a clearer understanding of the situation and a practical communications response.
Engagements may cover the immediate response, a defined phase of an operation or the full period from preparation through recovery.
Speak to Navigantium
If an incident requires senior communications support on the ground, contact Navigantium to discuss the situation and deployment requirements.